Transparency is luxury.
At BTE Luxe, your safety, privacy, and trust matter. Below, you’ll find all the legal bits and important info that protect your rights and explain how we operate with integrity. BTE Luxe Spa in Largo, MD provides luxury facials, waxing, lashes, and body care. To ensure every guest enjoys a smooth, seamless experience, please review our policies and FAQs below.

Privacy Policy

Effective: November 26, 2025

At BTE Luxe, your privacy matters. This policy outlines how your information is collected, used, and protected when you visit our website, schedule appointments, or purchase digital products.

Information We Collect

• Name, email, phone number

• Booking details + service preferences

• Payment information processed securely through third-party platforms (Vagaro, Square, Stripe, PayPal)

• Website analytics + cookie data

How Your Information Is Used

• To manage appointments and provide services

• To communicate about bookings or service updates

• To share promotions or newsletters (only if you opt in)

• To improve website performance + user experience

Information Sharing

We only share data with essential service partners:

• Booking systems (e.g., Acuity)

• Payment processors (e.g., Squarespace, Square, PayPal)

• Email tools (e.g., Squarespace Campaigns)

We never sell your information.

For data access or deletion requests, email info@britheesthi.com.

Terms & Conditions

By using our website or booking a service, you agree to the following:

• You must review and accept all service policies before booking.

• Prices, services, and availability may change at any time.

• Digital products are for personal use only and may not be copied, shared, or resold.

• We reserve the right to refuse service for any behavior that violates our policies or disrupts our environment.

• Submitting any form, booking, or purchase indicates consent to these terms.

Refund & Cancellation Policy

General Policy

All sales are final. Refunds to original payment methods are not available except under our 24-Hour Purchase Protection policy below.

Any refund granted after the 24-hour window will be issued as a BTE Luxe gift certificate for future use.

Appointment Retainers

A 50% retainer fee is required to reserve all appointments.
Retainers are non-refundable and only transferable if you reschedule 24 hours or more in advance.

Cancellation Rules

• Cancel or reschedule at least 24 hours before your appointment to avoid fees.

• Cancellations within 12 hours result in forfeiture of the 50% retainer.

• No-call, no-shows are charged 100% of the service and may lose future booking privileges.

• Clients arriving 15+ minutes late may be marked as a no-show and charged accordingly.

24-Hour Purchase Protection

If you booked by mistake or need to reverse a purchase, you may request a full refund within 24 hours of purchase as long as no appointment has occurred and no service time has been reserved or used.

Within this 24-hour window, you may choose:

• Refund to original payment method, or

• Refund as a BTE Luxe gift certificate

After 24 hours, all refunds (if approved) are gift certificate–only.

Digital Products

All digital product purchases are final sale due to instant access and downloadable format.
Purchasing or downloading any digital item signifies acceptance of our Digital Product Terms & Licensing Agreement.

👉 View Full Digital Product Terms:
britheesthi.com/digital-product-terms

For technical support, email info@britheesthi.com.

Retail Items

All retail purchases are final sale.
Unopened items may be exchanged for store credit within 7 days.

General Guidelines

• Please arrive solo unless previously approved. Guests may wait in the lobby if space allows.

• If you are feeling ill or showing cold/flu symptoms, please reschedule. Services may be declined upon arrival.

• Gratuity is appreciated but never required (checkout, CashApp, Venmo, Zelle).

• A 10-minute grace period is provided; after 15 minutes, the appointment may be canceled per policy.

• All sales are final; contact us within 24 hours if you have concerns about your service.

• Unsafe, disrespectful, or inappropriate behavior will not be tolerated.

Appointment Cancellation Policy

• Cancel or reschedule 24+ hours before your appointment to avoid fees.

• Cancellations within 12 hours result in forfeiture of the 50% retainer.

• No-call, no-shows are charged 100% of the scheduled service(s).

Class Cancellation Policy

• Cancel or reschedule classes or trainings at least 48 hours in advance.

• Cancellations within 48 hours result in forfeiture of the 50% retainer.

• No-call, no-shows for classes will be charged 100% of the class fee.

Accessibility Statement

BTE Luxe is committed to creating an inclusive experience for all clients.

Website Accessibility

• Clear fonts + strong color contrast

• Keyboard + screen-reader friendly navigation

• Regular updates to improve accessibility

In-Person Accessibility

Our suite in Largo, MD is located in an ADA-accessible building with ground-level entry and ADA-compliant restrooms.
While the suite doors are not automated, clients may request assistance upon arrival.

If you have accessibility needs or want to arrange support prior to your appointment, please contact us at (240) 763-0190or info@britheesthi.com.

Feedback Welcome

If you encounter any barriers on our site or during your visit, please email info@britheesthi.com.
We are committed to continuous improvement and making luxury accessible to everyone.

FREQUENTLY ASKED QUESTIONS

Looking for answers about facials, waxing, or brows before booking at BTE Luxe? Our FAQ section covers everything from how to prep for a Brazilian wax to how often you should book a facial for glowing skin. We specialize in results-driven facials, hydrodermabrasion (Hydrafacial alternative), chemical peels, brow lamination, lash lifts, and body treatments — all provided in our private spa suite inside Zilian Studio in Largo, MD.

Whether you’re a first-time guest or a returning client, our policies and FAQs are designed to ensure a smooth, relaxing, and transparent experience. Still have questions? Contact us or book online to get personalized guidance from Bri, your licensed Master Esthetician.